Last Updated on April 2, 2024 by Ranking
Law students can benefit from learning real-life examples of attorney-client communication patterns so they can have better conversations with clients. Neuroscience provides evidence that humans learn compassion through socialization. Proactive stress management may include debriefing sessions with other attorneys who can help you understand your feelings.
The likelihood of dying from external causes is influenced by the activities in which a person participates. Car accidents, pedestrian accidents, and motorcycle accidents all represent potential personal injury disputes. Tort law is also “a human tool capable of providing psychological therapy and a tangible manifestation of ’empathy’
Research suggests that clients resort to lawsuits based on material, psychological, and emotional needs to alleviate the effects of what they perceive as distressing experiences. Training law students to distinguish between the tangible and intangible interests of personal injury clients can lead to better settlement outcomes. Early intervention is the best way to achieve the best results from this process.
Zalma suggests that the foundation of a successful attorney-client relationship is three elements:
1) understanding human emotions,
2) having expertise in a given field, and
3) building trust.
Customers are like consumers and value above all tolerance, sensitivity and compassion from those who represent them.
At the stage of the initial conversation, what we are really interested in is not so much the facts and circumstances related to a given person’s potential claim, but who he is and what he does. That’s why we want to know them as people and persons, not as plaintiffs and defendants. Some people talk about it very openly and admit that it’s all about money.
Rephrasing questions and statements is a useful interview skill that helps you communicate with injured clients. Although most lawyers do use the same open and honest communication style, clients may be more receptive to the same type of message reinforced by a mediator. In the case of personal injury, the parties must equate the loss with money.
Teaching compassionate communication through personal injury scenarios allows law students to improve their soft skills. Using personal injury scenarios can improve perspective taking and build the emotional intelligence of law students. Ultimately, law students would benefit greatly from engaging in constructive and productive communication training while attending law school.
